Privacy policy

This Privacy Policy explains how Robotx Pty Ltd (ABN 54 695 895 875) (“Robotx”, “we”, “us”, “our”) handles personal information collected through our website at robotx.au and through our dealings with prospective and existing customers, manufacturer partners and other contacts.

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable to individuals located in New Zealand, the Privacy Act 2020 (NZ).

1. Information we collect

We collect personal information that is reasonably necessary for our business activities, including:

• Contact details such as name, email address, phone number, organisation and role.
• Information you provide through our enquiry form, such as your industry, location, number of sites and the details of your enquiry.
• Records of correspondence and meetings related to your enquiry or engagement with us.
• When we supply, deploy or support equipment, site contact details and other information needed to perform the work.
• Technical information about your visit to our website, such as IP address, device and browser information, and pages visited, collected through standard server logs kept by our hosting provider.

We do not knowingly collect sensitive information through our website, and we ask that you do not submit sensitive information to us unless we specifically request it for a defined purpose.

2. How we collect information

We collect information directly from you when you contact us, complete the form on our website, meet with us, or otherwise engage with us in the course of a sales, partnership or service discussion. Where appropriate, we may also collect information from publicly available sources or from third parties acting on your behalf.

3. How we use information

We use personal information to:

• Respond to enquiries and arrange consultations and site assessments.
• Scope, quote, supply, deploy, service and support equipment for customers.
• Administer manufacturer warranties and arrange parts and servicing.
• Manage manufacturer partner discussions and arrangements.
• Operate, maintain and improve our website and business processes.
• Comply with our legal, regulatory, tax and accounting obligations.
• With your consent, send occasional updates relevant to your organisation. You can opt out at any time.

4. Disclosure of information

We may disclose personal information to:

• Service providers who support our operations, including website hosting, our website form provider (Web3Forms), email, customer relationship management, accounting and IT providers.
• Manufacturer partners and freight and logistics providers, where this is needed to fulfil an enquiry, order, warranty or service request.
• Professional advisers such as lawyers, accountants and auditors.
• Government, regulatory or law enforcement bodies where required or authorised by law.

Some of our service providers and manufacturer partners are located outside Australia and New Zealand, including in China and the United States. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with this policy and applicable privacy law. We do not sell personal information.

5. Cookies and analytics

Our website does not use advertising or tracking cookies. If you start the enquiry form and leave before sending it, your browser keeps a draft on your device so your answers are not lost. The draft is not sent to us until you submit the form, and it is cleared once your enquiry is sent.

If we enable website analytics, it will collect aggregated information such as pages visited and approximate location, and we will update this policy to say so.

6. Data captured by robotic equipment

Robots supplied by Robotx may use cameras and sensors for navigation and may connect to manufacturer cloud services. Data captured by equipment operating on a customer’s site is generally controlled by that customer. We explain what each platform captures and how it can be configured so customers can meet their own privacy obligations.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure, including through access controls, encryption in transit and contractual obligations on our service providers. No system is completely secure, and we cannot guarantee the security of information transmitted to us over the internet. We keep personal information only as long as needed for the purposes above or as required by law.

8. Access and correction

You may request access to, or correction of, the personal information we hold about you through our contact form. We will respond within a reasonable period and in accordance with our obligations under applicable privacy law.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first through ourcontact form so we can address it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au, or, if you are in New Zealand, the Office of the Privacy Commissioner at privacy.org.nz.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on this page.

11. Contact

Robotx Pty Ltd (ABN 54 695 895 875). Please send privacy enquiries through our contact form and mention “privacy” in your message.