Common questions answered
The robot answers repeat questions like where the lift is, freeing staff for more complex needs.
Reception and wayfinding robots
Robotx supplies, deploys and supports reception and wayfinding robots across Australia and New Zealand. They guide visitors in hotels, shopping centres, airports and hospitals, freeing staff for complex enquiries.
What it changes for your operation
Robots that greet visitors, answer common questions and guide people to where they need to go.
Visitors walked to their destination
The robot leads visitors all the way, useful in large buildings with confusing layouts.
A consistent welcome
Every visitor gets the same greeting and accurate information, even when the desk is busiest.
Space for your messages
Screens show maps, notices, promotions or safety information, updated by your own team as things change.
In operation
Typical capabilities
- Voice and touchscreen interaction with visitors
- Multilingual greeting and information on supported platforms
- Guiding visitors to mapped destinations using LiDAR and vision
- Configurable questions, answers and on-screen content
- Display of maps, notices and promotional content
- Visitor management or building system integration on some platforms
Brands we supply for this
More detailReception & Wayfinding: how it works and how we deploy itWhere it works best, choosing the right platform, deployment steps and further reading
Where reception and wayfinding robots fit
Reception and wayfinding robots suit busy public spaces where many visitors ask the same questions. Hotel lobbies, shopping centre entrances and information points, airport terminals and hospital foyers are typical examples. Front-of-house staff in these places often spend a large share of their time giving directions and repeating the same information.
A robot can handle much of that routine work. It greets people, answers common questions by voice or on its screen, and in larger buildings it can walk a visitor to the lift, the food court, the gate or the right clinic. It can also show maps, notices and promotional content when it is not busy with a visitor.
Complaints, complex bookings, clinical questions and people who need personal assistance stay with your reception or concierge staff. The robot works best as a first point of contact, which gives your team more time for those conversations.
What we consider during scoping
We start by understanding who your visitors are, what they most often ask, and where they tend to get lost. During the site assessment we look at the entrance and lobby layout, floor surfaces, lighting, background noise, network coverage and where the robot will charge.
We also talk through content and privacy. You will need to decide what the robot says, what appears on its screen, and who keeps it up to date. Because these robots use cameras and microphones, we explain what data each platform collects so you can meet your privacy obligations in Australia or New Zealand.
Deployment and support
After you approve the proposal, Robotx maps the space, sets up destinations, configures questions, answers and screen content, and integrates with your systems where the platform supports it. We train your staff to update content and look after the robot day to day. Robotx then provides ongoing technical support, servicing, parts and warranty administration.
Reception & Wayfinding: common questions
Have a question about your site? Talk to a specialist.
What does a reception robot do?
A reception robot greets visitors, answers common questions by voice or touchscreen, and shows directions or guides people to their destination. It can also display notices, maps and promotions. It handles routine enquiries so your front-of-house staff can spend more time on visitors who need personal help, such as complaints, bookings or accessibility needs.
Can a wayfinding robot guide people through a shopping centre or hospital?
Yes. A wayfinding robot uses a map of the building to lead visitors to set destinations such as stores, amenities, gates, clinics or wards. It navigates around people and obstacles as it goes. We map the building and set up destinations during deployment, and your team can update them when tenants or departments move.
Do reception robots speak languages other than English?
Many reception robots support several languages for greetings and common answers, which is useful in airports, hotels and tourist areas. Language support and voice quality vary between platforms, so we check the languages your visitors use most and confirm what each platform supports before we recommend one.
What about privacy when a robot has cameras and microphones?
Reception robots use cameras and sensors to navigate and interact, and some can record audio or images. Your organisation needs to consider its obligations under the Privacy Act 1988 and the Australian Privacy Principles, or the Privacy Act 2020 in New Zealand, including signage and data handling. We explain what each platform collects so you can make an informed decision.
How much does a reception robot cost and how is it deployed?
Pricing depends on the platform, the content and integration you need, and the support arrangement. Robotx sells robots outright and provides a written proposal after a consultation and site assessment. Deployment covers mapping, setting up destinations and content, integration where the platform supports it, and training your staff to manage the robot.
Tell us where your operation loses time.
A Robotx consultation starts with your sites, tasks and constraints. We’ll tell you where robotics fits and where it doesn’t, and what a sensible first deployment would look like.